Business Analyst

About JORI Logistics
JORI is a client-focused, relationship-based, family-owned company that understands our client’s Customs Brokerage and transportation needs. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, we’ve provided turnkey logistics services, including Canadian Customs Brokerage, U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more. Our client relationships, some of which are as old as we are, have grown to include some of Canada’s foremost importers and exporters. With offices in Calgary, Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter.

About the Opportunity

We are seeking a well-rounded and highly motivated Business Analyst. This position is responsible for assisting the IT department
to support process improvement and project coordination. The BA will work closely with the Project Management team, IT team and various departments.

Your responsibilities include, but are not limited to:

• Lead the coordination of projects and support PMO initiatives by assisting in planning, scheduling, and tracking project tasks, timelines, and deliverables. 

• Gather, document, and validate business requirements from project stakeholders. 

• Assist in the creation of SOPs, process maps, and other documentation for various departments. 

• Provide document management support and help ensure consistency across company materials. 

• Support the adoption and use of systems such as CargoWise, Monday.com, and TalentLMS 

• Collaborate with IT and operations teams to ensure smooth rollout of new processes or tools. 

• Assist in data analysis and reporting requirements, including wireframes, data cleanup, and preparation of reports. 

About You

• A degree in Business Technology Management, Business Analytics, or related field. 
• Comfortable coordinating multiple tasks in a fast paced and team-based environment.
• Self-motivated, adaptable, and able to work both independently and collaboratively.
• Proficiency with MS Office tools (Excel, Word, PowerPoint); experience with Monday.com, CargoWise, or MS Visio an asset. 
• Ability to document and analyze business processes.
• Detail-oriented with strong problem-solving skills.
  
• Excellent English (written and verbal). 
• Knowledge of global supply chain, logistics, freight forwarding and/or customs brokerage, warehousing, and eCommerce is an advantage.

Most importantly, you have the willingness to learn and thrive in an environment where independence and responsibility are given without constant supervision. A team player who works well with others and with a growth mindset – passionate about your craft, always looking for ways to improve yourself and the company, open to change and doing things differently.

What We Offer

As a productive member of our team, you will be rewarded with a competitive salary of $60,000-$65,000.00 annually, as well as a range of attractive benefits, including:

• Paramedical coverage and benefits
• Group insurance
• Work flexibility with our hybrid work model
• Career growth opportunities with our international portfolio
• Education support and personal development programs
• Reimbursement for home office equipment set up
• An opportunity to join a family-first, tight-knit team with incredible culture!

Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!