:Top skills: Analytics, Communication, Advanced Excel

Schedule: Fully onsite

Summary:
The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.

Job Responsibilities:
� Establish and maintain communication services across business units or from the project team to the organization.
� Maintain the storage and retrieval of all project communications data and business metrics.
� Review contracts, cost proposals and contract supplements.
� Establish and document business processes.
� Set up project and work breakdown structures.
� Track project budgets and expenditures, monitor transaction controls and costs against budgets.

Skills:
� Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
� Ability to work independently and manage one's time.
� Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
� Ability to apply accounting and mathematical principles to work as needed.
� Ability to analyze business trends and project future revenues and expenses.
� Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus.

Education/Experience:
� Bachelor's degree in business management, economics, finance, accounting or relevant field required.
� 2-4 years experience required.

KEY RESPONSIBILITES/REQUIREMENTS:

eCommerce Business performance and operations, delivering recommendations to eCommerce leadership and helping to coordinate strategic projects across teams. This position will work closely with across All categories and Operation teams (Fulfilment, CS, Engineering, EPP/SMB). A strategic project for this role will be to develop a new process for analyzing profit across eCommerce team. Since this position will have much interaction with executive leadership, this position must have strong analytic, communication, and problem-solving skills.

Specific responsibilities include:
• Participating in strategic projects and operational initiatives spanning growth, go-to-market, and operational performance enhancement by directly scoping, initiating, planning and executing strategic projects and initiatives for eCommerce business and operation.
• Providing in-depth strategic insights and thought based on business analysis
• Developing business cases and strategic options based on analysis insights, internal capabilities, financial models, and ROI analysis to support planning initiatives
• Prepare executive summary to share business strategies, plans, and deep dives into specific topics as needed / requested.
• Monitor eCommerce Business performance and operation, profitability and identify optimizations to improve overall business and operation.
• Have a thorough understanding of the industry, seasonality and business trends/events, and continually monitor competitor/industry developments
• Conducting financial analysis to meet or exceed revenue and profitability targets.
• Continuously monitor the customer experience journey and provide insights to supporting teams to optimize and maximize conversion.

Background & Competencies Required:
• Typically requires at least 5+ years of related experience and a Bachelor's degree
• Experience of working with Telecom, Technology, Consumer Electronics and/or Retail industry is strongly preferred
• Analytical and can use professional concepts and company objectives to resolve complex issues in creative and effective ways
• Works on complex business and operational issues where analyzing situations or data requires an in-depth evaluation of variables
• Exercises judgement in selecting methods, techniques and evaluation criteria to obtain results.
• Determines methods and procedures on new assignments and coordinates other's tasks
• Must have experience with Microsoft Standard Office Suite; advanced Excel skills required
• Experience with Financial analysis to build business cases and to create P&L analysis
• Fluency in Korean and English, written and speaking is required

Necessary Skills/Attributes
• Flexibility and ability to adapt to changing demands and priorities.
• Develop and maintain excellent working relationships internally and externally with customer.
• Plan, organize, and prioritize multiple assignments and projects.
• Review detailed product development, marketing documents and media materials as needed.
• Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels.
• Work independently and in a team environment in order to achieve business objectives, personal and team goals and complete assignments within established time frames and specifications.
• The ability to develop tasks and work assignments, based on sometime vaguely defined objectives

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.