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CRM Coordinator

Thrive Causemetics
Full-time
On-site
Los Angeles, California, United States
Location: In-Office 5 days/week in Playa Vista, CA HQ

Who We Are:

Thrive Causemetics is Bigger Than Beauty™: We are an independent, female-owned beauty brand that creates high-performance vegan cosmetics and supports a community of giving. All of Thrive Causemetics' products are free of parabens and sulfates, in addition to being 100 percent cruelty-free. Through its Bigger Than Beauty™ program, every product purchased results in a donation to help communities thrive.

Thrive Causemetics is dedicated to fostering a collaborative and cross-functional workplace where everyone’s voice matters. We are committed to being pioneers in creating a culture of wellness. Together, we prioritize a strong work ethic while maintaining a positive, exciting environment where people are passionate about what they do.

Who We Are Looking For:

Thrive Causemetics is on the hunt for an organized and energized CRM Marketing Coordinator who is eager to learn new skills. As part of our CRM team, this role will work across Marketing, eCommerce, Customer Service, and Creative teams to drive increased user engagement and loyalty through email, SMS, and Direct Mail marketing. The ideal candidate is someone wanting exposure to the beauty direct-to-consumer business, focused on social impact, with interest in customer lifecycle  marketing. This position will report directly to a CRM Lead and success will be measured by the ability to execute  campaign building, QA, copywriting, project management, and deployment of Email Marketing campaigns in addition to copywriting and various tasks related to SMS and Direct Mail marketing.

What You Will Be Doing:

    • Collaborate with CRM, Analytics, Marketing, and CX to develop, collect and distribute shared creative digital assets for digital relationship marketing channels.
    • Write creative briefs for designers to execute Email and Direct Mail campaigns that drive customer loyalty and revenue. Write compelling copy for SMS campaigns and sitewide promotional messaging.
    • Upload email campaigns for delivery.
    • Assist in testing implementation, analysis, and optimization of emails.
    • Assist in creating segments within the email marketing platform 
    • On a recurring basis, report on the top revenue-driving campaigns and overall CRM engagement metrics.
    • Review competitor email campaigns and audit opportunities. 
    • Quality Assurance of email campaigns with attention to detail and eye for optimized execution of all campaigns.
    • Responsible for submitting creative design requests and project managing the creative production and design feedback process in tandem with the Creative Project Manager
    • Performs other marketing and operational duties as assigned

What Will Make You Stand Out:

    • BA/BS in Business, Marketing, Finance, Economics, Mathematics, or related quantitative degree preferred.
    • 1+ year of experience in digital marketing, email marketing campaign coordination.
    • Experience utilizing enterprise-scale email marketing solutions such as Klaviyo, Sailthru, Listrak, Oracle Responsys, or Salesforce Marketing Cloud preferred. 
    • Create and deploy multiple email campaigns per week.
    • Experience copywriting for marketing campaigns.
    • Experience using chatgpt or other AI software to develop and finesse copy.
    • Has a strong sense of urgency, can prioritize requests, and make informed decisions.
    • Equipped with extreme attention to detail and a strong sense of quality control. 
    • Enjoys collaboration with cross-functional team members to develop and deliver consistent marketing campaigns. 
    • Passion for social impact, an ethos for giving back, and eagerness to join a mission-driven company.
Thrive Causemetics is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. without current or future sponsorship for an immigration-related work benefit. Thrive Causemetics does not hire H-1B, F-1 CPT, OPT, or STEM OPT candidates for this role.

The base pay range for this role is $28/hr - $30/hr, with the following factors determining the base pay at offer: skills, qualifications, experience. This range provides the opportunity to progress as you grow and develop within a role. Additionally, this role is also eligible for an annual discretionary bonus based on company and individual performance. Thrive Causemetics provides a competitive benefits package, including but not limited to: comprehensive medical, dental and vision plans, a 401(k) plan with employer matching, various paid time off programs, employee discount/perks, life insurance, disability insurance, and employee assistance programs.
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