Digital Business Analyst – eCommerce & CRM

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What You’ll Do<\/b>
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Business Analysis & Stakeholder Collaboration<\/b>
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• Partner with stakeholders across sales, marketing, and product to understand business objectives, challenges, and KPIs.
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• Translate business needs into clear, actionable use cases and requirements.
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• Facilitate workshops, interviews, and process reviews to gather and prioritize requirements.
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• Create documentation including user journeys, business models, and “as -is/to -be” process flows.
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  Feature Delivery & Technical Collaboration<\/b>
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  • Work closely with development teams to translate requirements into user stories, wireframes, and workflows.
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  • Support the full project lifecycle, including backlog refinement, sprint planning, and testing.
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  • Lead User Acceptance Testing (UAT), ensuring all requirements are met before deployment.
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    Adoption & Change Management<\/b>
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    • Drive adoption of new platform features through user training, onboarding, and communication.
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    • Provide go -live support and resolve user issues post -launch.
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    • Gather and apply user feedback for continuous improvement.
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      Performance & Competitive Insights<\/b>
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      • Conduct competitive research to benchmark best practices and identify new opportunities.
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      • Define key platform metrics and develop reporting frameworks.
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      • Analyze usage data and customer behavior to deliver insights that inform future enhancements.
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        Requirements<\/h3>

        What We’re Looking For<\/b>
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        • Experience in designing B2B self -service portals or digital catalogs. 
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        • Strong analytical skills with experience leveraging web analytics and usage data to improve performance.
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          • Minimum 6 years’ experience as a Business Analyst, with a focus on eCommerce & CRM.
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          • At least 3 years working with Agile or DevOps methodologies.
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          • 2–5 years of experience in B2B environments such as manufacturing, distribution, or similar industries.
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          • 2+ years hands -on experience with eCommerce and CRM solutions (BigCommerce and SAP C4 preferred).
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          • Strong communication and stakeholder management skills.
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          • Proficiency with Microsoft Office Suite, Jira, Confluence, and Microsoft Teams.
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          • Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
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            Travel:<\/b> Up to 10%
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