E Commerce Merchant onboarding Manager

We’re looking for a proactive and detail-oriented E-Commerce Merchant Onboarding Manager to lead the process of bringing new merchants onto our platform. The ideal candidate will have strong communication skills, a deep understanding of e-commerce operations, and the ability to coordinate between internal teams and merchants to ensure a seamless onboarding experience.

• Manage the end-to-end onboarding process for new merchants — from application review to store activation.
• Guide merchants through KYC verification, technical setup, and product listing procedures.
• Coordinate with sales, compliance, and technical teams to resolve issues during onboarding.
• Develop and optimize merchant onboarding workflows, documentation, and training materials.
• Monitor merchant performance in early stages and ensure smooth handover to account management.
• Provide feedback to product and engineering teams on onboarding improvements and automation needs.
• Ensure data accuracy, regulatory compliance, and operational efficiency across all onboarding activities.
• Report regularly on onboarding KPIs, conversion rates, and merchant satisfaction.