eCommerce & Business Analyst

The starting hourly wage for this role is $28.00/hr to $28.00/hr 

Accounting & Financial Data Management

• Enter and process customer orders in MoneyWorks Gold, ensuring correct pricing, quantity, and order validation.
• Reconcile SAP and MoneyWorks twice monthly to identify and resolve data discrepancies.
• Record and reconcile credit card, PayPal, and other payments accurately.
• Prepare profit and loss reports and dashboards to track financial performance.
• Maintain inventory records for café items, staff use, and community contributions.
• Import and validate Shopify orders in MoneyWorks to ensure data accuracy and consistency.
• Test and verify system entries to ensure updates or changes in orders, pricing, or products are correctly reflected in all systems.

Business Analysis & Reporting

• Create reports and dashboards to track sales, orders, and operational performance.
• Analyze recurring issues, workflow gaps, and trends to suggest process and system improvements.
• Provide data-driven insights and recommendations to support management decisions on pricing, inventory, and order fulfillment.
• Monitor key performance indicators (KPIs) to optimize efficiency and operations.
• Gather requirements from internal teams to ensure system and workflow updates meet operational needs.

eCommerce & System Management

• Manage Shopify platform, ensuring accurate product listings, pricing, and order processing.
• Handle subscriptions and apps (Recharge, Omnisend), updating, skipping, or editing orders based on customer requests or stock availability.
• Analyze sales and customer data, create segments, and track marketing campaigns.
• Design, execute, and monitor email and SMS campaigns to improve customer engagement.
• Collaborate with teams to optimize order workflows and system integration between Shopify and MoneyWorks.
• Maintain documentation of system processes and updates to ensure continuity and accuracy.

Customer Service & Coordination

• Respond to customer calls and emails, providing accurate order and delivery information.
• Resolve customer complaints professionally and efficiently.
• Document customer feedback and requirements, sharing insights with management for process and system improvements.
• Coordinate with shipping and operations teams to ensure accurate and timely order fulfillment.

Knowledge Management & Documentation

• Document all processes, learnings, and workflows to ensure information is available for team members.
• Maintain clear records so colleagues can reference them when needed or in case of absence.
• Continuously update documentation to reflect process improvements, system updates, and workflow changes.

All other duties as required and assigned by General Manager.

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social - Paid Time Off, Company Holidays, Leave of Absence, Recognition, Training

• Emotional – Employee Family Assistance Program, Wellbeing Programs, Family Support Programs

• Financial -Savings/Pension, Life, Accidental Death & Dismemberment, Disability, Discounted Perks

Location(s)

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.