eCommerce Ideation Business Analyst

Job Summary

As a Business Analyst on our eCommerce team, you will be instrumental in bridging the gap between business needs and technical delivery. You will gather, document, and manage business requirements, map processes, and collaborate closely with stakeholders to ensure the successful rollout of new features and enhancements. Your ability to facilitate productive meetings and engage with cross-functional teams will be essential in driving projects forward.

Specifically, as an eCommerce Business Analyst, you will work closely with the eCommerce Product Owner, UX Architect and Business Analysts to support the ideation process, helping to translate new feature concepts into sprint-ready stories for the development team backlog. You will also partner with business stakeholders to thoroughly understand and document business needs or processes.

Job Description

• Own detailed documentation of all ideation artifacts related to customer and business needs, including process flow charts, meeting notes, and functional/non-functional requirements.

• Collaborate with business stakeholders to gather detailed insights and fully understand business needs or processes related to specific topics.

• Coordinate with UX Architect to manage user interviews and user testing sessions, including scheduling, attending or facilitating sessions, and documenting outcomes.

• Drive business process change management initiatives to enhance user experience on the eCommerce website.

• Conduct regular marketing benchmark reporting on competitive features and capabilities.

• Support the Product Owner and CCV2 Business Analyst in story refinement, backlog grooming, and sprint research and queries.

• Lead detailed interviews and workshops with key stakeholders to capture business objectives and needs.

• Document clear, concise, and comprehensive business requirements aligned with project goals.

• Create and maintain process maps to visualize workflows and identify improvement opportunities.

• Facilitate meetings to encourage collaboration, resolve issues, and keep projects on track.

• Manage the full lifecycle of business requirements, from definition through to delivery validation.

• Collaborate with product managers, developers, QA, and other teams to ensure features meet business expectations.

• Lead User Acceptance Testing (UAT) and monitor new feature implementations to ensure they fully meet defined requirements.

• Serve as a liaison between business stakeholders and technical teams to maintain clear communication and understanding.

• Identify process gaps and inconsistencies, recommending solutions to enhance efficiency and customer experience.

• Assist in triaging bugs in collaboration with the Product Owner and relevant teams.

• Promote and support the use of Jira and Confluence as part of team norms and processes.

• Coordinate efforts with external teams as needed.

• Perform data analysis and fulfill ad hoc business requests.

• Undertake any other duties as assigned.

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Qualifications:

• Proven experience as a Business Analyst, preferably within an eCommerce or digital product environment.

• Strong skills in requirements gathering, documentation, and process mapping.

• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.

• Skilled in facilitating meetings and workshops that drive consensus and actionable outcomes.

• Critical thinker with strong problem-solving abilities and the capacity to work independently.

• Familiarity with Agile methodologies and software development lifecycle (SDLC) is a plus.

• Proficiency with tools such as Jira, Confluence, Visio, or similar business analysis and project management tools.

Minimum Requirements:

• Possess at a minimum a Bachelors degree

• Possess excellent communication skills (both written and oral).

• Be proficient with MS Office products (including Excel, Access, Word and Power Point).

Preferred Requirements:

• Experience with SAP

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match 
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
 

Disclaimer

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We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.