IT Platform Engineer, E-Commerce

Embark on an extraordinary journey with us at Innovative Skincare, home of the renowned iS CLINICAL cosmeceutical brand. We are not just about creating groundbreaking skincare products; we are about creating chemistry that extends beyond the lab – a dynamic synergy between our products and our people.

At Innovative Skincare, we believe in a unique formula: the perfect blend of professional expertise and cultural harmony. This philosophy fuels our brand’s continuous growth and empowers each member of our team. We are more than a company; we are a community bound by passion, dedication, and a deep love for what we do, crafting an atmosphere that is as vibrant and energizing as our products.

Who we are: Discover a world where skincare innovation meets scientific excellence at Innovative Skincare, a globally acclaimed leader in high-performance cosmeceuticals. Our journey is rooted in the relentless pursuit of creating skincare products that are not only effective but transformative. At the heart of our brand is the iS CLINICAL line, renowned for its fusion of nature’s finest ingredients with cutting-edge science. We are driven by a deep understanding of skin biology and a passion for unlocking the secrets of skin health and rejuvenation.

Our ethos is built on the pillars of innovation, integrity, and excellence. Our team members at Innovative Skincare are part of a company that is shaping the future of skincare, where your work contributes to the well-being and confidence of people globally. Join us and be a part of this exciting alchemy where your talent meets our vision, creating a world of pure chemistry!

About the role: We are seeking an IT Platform Engineer with a focus on E-Commerce who will be responsible for overseeing the server-side operations of our e-commerce store logic flow and its integrations to our ERP system. This individual will bring a mix of data analytics, project management, and execution expertise to the table.

As the e-commerce store re-platforms to Shopify, the Platform Engineer will lead efforts for migration and will manage project alongside the implementations team. The ideal candidate is highly analytical, parses down large volumes of data to gain valuable insights and action items, constantly learning, and strategic.

Our mission is to build up an ecosystem which both customers, partners will benefit from. This role is critical to ensuring the integrity, availability, and security of our data across E-commerce platforms, and to support our advanced data analytics and machine learning initiatives. The role will be reporting to Director of IT and will be on-site.

The Platform Engineer will work closely with our Digital Marketing Manager and Data Team for website customizations, development, integration, and migration. In addition, this individual will report to the Director of IT and the role will be on-site in Burbank, CA.

RESPONSIBILITIES:

System Architecture and Development:

• Design and implement the backend infrastructure for an e-commerce platform, including database management, API integrations, and server configuration. 
• Ensure the accuracy and integrity of product data, customer details, order history, and other critical information within the backend system.
• Set up and manage payment gateways to securely handle online transactions.

Platform Management and Integrations:

• Manage the e-commerce platform on the back-end, including configuration, updates, and troubleshooting. 
• Connect the e-commerce backend with other business systems to streamline data flow.
• Implement new features and functionalities to enhance the shopping experience. 
• Monitor platform performance and identify areas for optimization while maintaining change management.

Shopify Migration Management:

• Lead the planning, execution, and completion of the migration from our current e-commerce platform to Shopify. Ensure a smooth transition with minimal disruption to users and business operations.
• Oversee the e-commerce store logic, including integrations with ERP systems, ensuring a seamless and efficient user experience across all touch points.
• Collaborate with stakeholders - working closely with cross-functional teams including Marketing, Creative, E-Commerce, IT, Data Analytics, and external partners to align technology solutions with business strategies.

Data Analysis and Reporting:

• Analyze sales data to identify trends, customer behavior patterns, and areas for improvement.

Security Management:

• Implement robust security measures to protect sensitive customer data and prevent cyber threats.
• Maintain data standards, change objects database including adherence to the Data Protection Act, and abide by internal IT policies.
• Implement security protocols to protect customer data and prevent fraudulent activity.
• Stay up-to-date on emerging security threats and implement necessary safeguards.

Technical Collaboration:

• Collaborate with external agencies, managed service providers, and vendors to implement new features, fix bugs, and optimize website performance.
• Communicate technical requirements to the development team and ensuring successful project delivery.
• Connect the e-commerce backend with other applications including but not limited to shipping, tax, payment profiles, subscriptions, marketing service connectors, SaaS applications, GA4, Meta.
• Connect the e-commerce backend to data connectors, robust API connectors for cross channel data connectivity.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Computer Engineering, or Mathematics and minimum of 3 years of relevant experience.
• Experience with project management, especially in tech-driven environments, with the ability to lead initiatives from concept to execution.
• Strong familiarity with Shopify, including its ecosystem of apps, integrations, and customizations, is a significant advantage.
• Strong understanding of website security, data protection standards, and system integrations.
• Certifications in database management or related technologies a plus.
• Strong proficiency in SQL and experience with major database systems (e.g., SQL Server, MySQL, PostgreSQL, NoSQL).
• Proven experience as a Ecommerce administrator with a focus on data transformation, architecture, and automation.
• Proficiency in CSS, Javascript, Python, React, UX Design, SDKs, API, Node.js, REST for responsive, interactive user interfaces
• Familiarity with machine learning concepts and tools is a plus (e.g., Python, R, TensorFlow, scikit-learn).
• Knowledge of data warehousing and big data technologies.
• Familiarity with e-commerce concepts, such as: CRO (Conversion Rate Optimization), SEO (Search Engine Optimization), paid v organic search, Google Adwords , shopping carts, and payment gateways.
• Experience with testing frameworks and a commitment to thorough testing and debugging practices to ensure high-quality code.
• Experience with cloud database solutions (e.g., AWS RDS, Azure SQL Databases) is a plus.
• Experience with Magento and Salesforce Commerce is a plus.
• Knowledgeable about GA4 standards and the impact of these standards vs universal analytics.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times. 

Our company is dedicated to providing equal employment opportunities and embraces diversity and inclusion in our workplace. All eligible candidates will be considered for employment without bias towards their race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, or veteran status.

Following the Fair Chance Initiative for Hiring Ordinance, our hiring process is inclusive of candidates with criminal histories, ensuring fairness and equality in accordance with California's employment laws.

Adhering to the requirements of California's law on salary transparency, the salary bracket for this role is set between $95,000 and $105,000 annually. The offered salary may be adjusted based on various factors such as the applicant's qualifications, skills, and professional experience.

Benefits: 401k, 401k Matching, Life, Dental, Vision, Health, HSA, FSA, PTO