Manager - Software Engineering (Memphis, TN)
St. Jude Children’s Research HospitalAt ALSAC you do more than make a living; you make a difference.
We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®
Job Description
We are seeking a dynamic Software Engineering Manager to lead three high‑performing development teams delivering mission‑critical applications across our contact center and merchandising/gift shop domains. This leader will guide Software Engineers, Business Analysts, System Analysts, and contract partners through the full software lifecycle—from design and development to deployment, maintenance, and continuous improvement.
This role is ideal for a people‑centric engineering leader who combines strong technical intuition with a passion for developing talent, driving quality, and scaling modern engineering practices.
What You’ll Do
Leadership & People Development
- Lead, mentor, and develop technical team members across multiple product teams, fostering a culture of excellence, ownership, and continuous learning.
- Provide coaching, performance appraisals, and day‑to‑day guidance that supports both short‑term performance and long‑term career growth.
- Define and reinforce engineering best practices, development standards, documentation expectations, and quality/security guidelines.
- Manage hiring, workforce planning, and professional development—including training budget oversight and approval for educational opportunities.
Technical Excellence & Delivery Oversight
- Ensure delivery of maintainable, secure, and high‑quality software solutions across multiple platforms.
- Champion modern engineering approaches including CI/CD pipelines, automated testing (unit, functional, load, security), cloud‑ready design, and reusable frameworks.
- Conduct code reviews, feedback sessions, and other coaching strategies that drive team growth and technical consistency.
- Advocate for common assets, scalable architecture patterns, and modernization of legacy solutions.
Strategic & Cross‑Functional Partnering
- Collaborate closely with the Director, Platform to shape engineering strategy, define annual budgets, and make tactical recommendations.
- Build strong relationships with key business and IT stakeholders to ensure alignment with organizational priorities and product roadmaps.
- Partner with enterprise teams to ensure technology decisions support quality, security, performance, and operational reliability.
Vendor & Partner Management
- Manage vendor relationships to ensure on‑time, high‑quality delivery aligned with internal engineering standards and architectural direction.
- Oversee contract resources across multiple teams, ensuring integration with full‑time staff and consistent delivery expectations.
Operational & Organizational Impact
- Resolve conflicts effectively and maintain a productive team culture that values collaboration, accountability, and innovation.
- Work across all ITS teams to support organizational alignment and drive outcomes that enhance business-critical operations.
What You Bring
Technical Skills & Experience
- Strong understanding of software engineering principles, modern development practices, and systems integration.
- Proficiency or strong working knowledge across a hybrid technology ecosystem, including:
- Microsoft/.NET full-stack development
- Salesforce (Sales, Service, Commerce Clouds)
- APIs, enterprise integration patterns, data middleware
- Web servers, open-source frameworks, Oracle, WebLogic, PL/SQL
- Java, JavaScript, XML, UNIX shell scripting, Apache
- Experience working within Agile methodologies and engineering practices (CI/CD, test automation, DevOps concepts).
Job Requirements:
- 6+ years in information technology with at least 2 years managing software engineering or cross-functional delivery teams. Bachelor’s degree in engineering, Computer Science, or related field.
- Demonstrated success building predictable, high-quality engineering practices across multiple teams.
- Strong technical judgment with the ability to operate in complex, ambiguous environments.
- A track record of translating business needs into actionable plans and delivering measurable outcomes.
- Experience supporting business-critical functions such as contact centers or retail/eCommerce is a plus.
Benefits & Perks
The following Benefits & Perks apply to Full-Time Roles Only.
We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.