Solutions Engineer (Remote - North America)

This position is posted by Jobgether on behalf of Postscript. We are currently looking for a Solutions Engineer in North America.

This role offers the opportunity to act as a technical bridge between customers and internal teams, helping ecommerce brands leverage a cutting-edge conversational commerce platform. As a Solutions Engineer, you will collaborate with Sales, Customer Success, Product, and Engineering teams to deliver scalable, innovative solutions for complex use cases. You will lead technical discovery calls, develop proofs of concept, and guide customers in implementing robust SMS strategies. Your expertise will ensure clients realize maximum value from the platform, while also contributing to process improvement and playbook development. This role is ideal for someone who enjoys problem-solving, hands-on technical work, and working in a fast-growing, fully remote environment.

Accountabilities

• Serve as a trusted technical advisor to prospects and customers, demonstrating deep understanding of the platform and its integrations.
• Lead technical discovery calls and proof of concepts, providing creative solutions and ensuring customer success.
• Collaborate with account executives to prepare demos highlighting advanced capabilities and integrations.
• Support onboarding and customer success teams by providing technical guidance and troubleshooting assistance.
• Document customer requests and relay them to Product and Engineering teams to influence roadmap priorities.
• Create technical content and playbooks for implementing features, integrations, and best practices.
• Partner with external integration partners, ensuring seamless technical implementations.

• 3+ years of experience as a Solutions Engineer, Sales Engineer, Support Engineer, or a similar technical customer-facing role.
• Ecommerce knowledge, with experience in Shopify ecosystem strongly preferred.
• Proficiency with front-end web technologies (JavaScript, CSS) and APIs for building proof-of-concept integrations.
• Strong cross-functional collaboration skills, working effectively with Sales, Product, and Engineering teams.
• Excellent communication skills, able to present complex technical ideas to both technical and non-technical stakeholders.
• Detail-oriented, curious, and driven to become an expert in platform capabilities and customer use cases.
• Ability to work independently, navigate complex challenges, and provide innovative solutions for enterprise-level customers.

• Competitive salary (USD $124,000–$141,000) plus variable compensation and equity.
• Fully remote work, with flexibility to work from anywhere in North America.
• High-growth startup environment with direct impact on company success and career development.
• Fun, collaborative culture with passionate teams.
• Flexible paid time off.
• Health, dental, and vision insurance.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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