Sr. IT Business Analyst - Customer Applications
All Surfaces
On-site
Bloomington, Minnesota, United States
$100,000 - $120,000 USD yearly
Summary:
The IT Sr Business Analyst, Customer Applications is responsible for collaborating with business users, IT team members, customers and outside business partners to design, configure, test, and implement packaged applications and custom development items.
The IT Sr Business Analyst, Customer Applications is responsible for collaborating with business users, IT team members, customers and outside business partners to design, configure, test, and implement packaged applications and custom development items.
This role partners with customers, cross-functional team members, stakeholders and external partners to design, test and implement new features, integrations and capabilities for continuous improvement of customer-facing platforms including eCommerce, CRM and PIM. This role ensures all digital customer experiences, integrations and data flows are reliable, scalable, and aligned with All Surfaces’ business priorities and strategies.
Branch: Able to commute to the All Surfaces' headquarter in Bloomington, MN and work a Hybrid schedule.
Salary: $100,000-$120,000 depending on experiences + annual bonus.
Key Responsibilities & Essential Functions:
- Responsible for application implementation and development including:
- Conduct analysis and facilitation activities associated with user experience (UX) and business process definition and design.
- Act as a liaison between customers, business users, IT team members and outside business partners to elicit, analyze and document requirements and functional specifications.
- Determine configuration, integration and custom development necessary and communicate to users and stakeholders on a non-technical level.
- Develop test plans and detailed test scripts. Coordinate and conduct user acceptance testing to ensure solutions meet requirements and specifications.
- Contribute to end user training content and support business users and system administrators in maintaining business process documentation, SOPs and reference materials.
- Communicate effectively and work collaboratively with all team members, users and stakeholders.
- Identify issues and risks and provide alternative courses of action to achieve business and organization goals and objectives.
- Conduct project management tasks like project planning, issue resolution and managing tasks/timelines to ensure projects are successfully initiated and complete on-time and within budget.
- Establish functional expertise in specified application(s) and associated business processes. Use this expertise to work with users, IT leadership and other stakeholders to determine business objectives, feasibility and cost benefit of enhancements, features and project requests.
- Assist end users and other IT team members in troubleshooting the production environment, provide production support to research and resolve system problems.
- Participate in the evaluation and recommendation process for new solutions to meet business needs.
- Build, develop and grow relationships with technology users and other stakeholders.
- Act as a mentor to less experienced Business Analysts and other team members.
- Adhere to established project and product management methodology, SDLC, support and service management policies and procedures.
Critical Success Factors:
- Highly motivated, self-directed and results driven.
- Analytical mindset with strong attention to detail including demonstrated ability to analyze issues and to work effectively with cross functional groups to craft solutions.
- Excellent interpersonal, communication facilitation and relationship building skills
- Experience managing priorities across multiple initiatives in a fast-paced environment.
- Ability to understand the potential and limitations of technology and to effectively communicate this to others.
- Curiosity and passion for delivering high quality and innovative technical solutions.
Required for Consideration:
- 6+ years of experience working in a business IT capacity or acting as a liaison with the IT function.
- 4+ years of experience in a Business Analyst role, or similar function, supporting enterprise business applications.
- Proficiency in understanding business problems and opportunities and developing artifacts such as business process documentation, requirements, functional designs and user test scripts.
- Experience with B2B eCommerce platforms and packaged business applications (e.g. ERP, CRM, PIM, etc.), SQL queries and BI/Analytics tools such as PowerBI.
- Proven ability to quickly learn new business domains and technical applications.
- Experience working in Agile and hybrid delivery environments.
Highly Desirable Candidates May Also Have:
- Bachelor’s Degree in Information Technology, Computer Science, Business or a related field
- Experience with OroCommerce or Magento (Adobe Commerce)
- Experience with EPICOR Prophet21 or similar ERP platforms in distribution or manufacturing environments.
- Familiarity with project and product management tools such as JIRA, Confluence, or similar project tracking platforms.