Data Analyst, Entry Level

BCM One is seeking a Data Analyst to support our expanding Ecommerce Sales team. The ideal candidate will possess a strong enthusiasm for uncovering insights within data to provide business and operational recommendations. This position will focus on supporting dashboards, analyzing churn insights, and contributing to real-time growth and revenue optimization efforts. The role will directly support initiatives aimed at enhancing customer retention and minimizing churn within a fast-paced, high-visibility sales environment.

Responsibilities include examining our Ecommerce sales and customer lifecycle data to identify risk indicators, monitoring key performance metrics, and highlighting opportunities to strengthen client relationships. This high-impact position is well-suited for an individual who excels at translating numerical data into compelling narratives and actionable dashboards.

Work Locations: 

On site 5 days per week in our Grand Rapids, Michigan office. This position must live and be authorized to work in the United States; it is not eligible for relocation or sponsorship.

Hours:

40 hours per week; Monday-Friday approximately 8:30am to 5:30pm Eastern

What You Will Do:

• Build and maintain dashboards that help visualize churn trends and customer behavior.
• Analyze sales and retention data to identify at-risk accounts.
• Collaborate with the Sales, Finance, and Customer Success teams to flag upsell and retention opportunities.
• Provide insights that help shape proactive outreach strategies.
• Assist in competitive metrics compilations including SWOT analysis and pricing exercises.

What You Will Need:

• Bachelors degree in Data Science or similar field.
• 0-2 years of experience in the data analytics field.
• Proficient in Excel with VLOOKUP, Pivot Tables, and similar functions.
• Familiar with tools like Power BI, Tableau, or similar.
• Proficient in story telling and creating PowerPoint presentations to share data findings.
• Curious, analytical, and detail-oriented with strong problem-solving skills.
• Excellent communicator who can turn data into actionable insights.
• Eager to learn and contribute to a collaborative team environment.

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One:

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries
  
• Comprehensive medical, dental, and vision insurance
• Company-provided life and disability insurance
• Matching 401 (k) plan
• Employee Emergency Assistance Fund
• Paid holidays and vacation time
  

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.