Summary: This position will support and optimize the company’s growing online sales operations. Will analyze e-commerce data, identify trends, and provide strategic insights to improve operational efficiency, customer experience, and revenue growth. The analyst will work closely with cross-functional teams, including marketing, operations, IT, and finance, to drive data-backed decision-making and enhance our digital sales strategy.
Essential Duties and Responsibilities:
Data Analysis & Reporting:
Process Optimization & Strategy:
Cross-Functional Collaboration:
Education and Experience:
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems promptly, develops alternative solutions, and uses reason even when dealing with emotionally charged topics.
Communication and customer services - Ability to read, write, and communicate effectively in English. Use terminology that is appropriate to the intended audience. Edits written work for spelling and grammar. Speaks clearly so others can understand. Demonstrates the ability to listen to and understand information and ideas presented through spoken words and sentences and to request clarification when needed.
Mathematical Skills - Applying basic arithmetic calculations, including fractions, percentages, ratios, and proportions, to practical situations. Presents numerical data effectively.
Ethics - Maintains high standards of ethical conduct, exhibits honesty and integrity, and refrains from theft-related, dishonest, or unethical behavior. Works with integrity and maintains confidentiality. Treats people with respect keeps commitments, inspires the trust of others, works with integrity and ethics, and upholds organizational values.
Planning and Organizing - Prioritize work activities, use time efficiently, and develop realistic action plans.
Job Commitment - Accepts responsibility and demonstrates responsible behavior, initiative, and tenacity; Works with minimal supervision and is dependable.
Professionalism - Adheres to all corporate policies and procedures, including occupational safety and health policies, and promptly responds to management directions. Maintain a professional demeanor with participants, staff, and other professionals. Project a positive image of Goodwill. Reacts well under pressure and accepts responsibility for own actions. Follows through on commitments.
Work Quality - Demonstrates accuracy, completeness, and neatness. Seek opportunities to enhance and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.
Quantity of work - Produces work assigned by the manager efficiently and promptly.
Attendance/Punctuality - Report to work as scheduled and on time and remain on the job throughout regular work hours. Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to working long hours when necessary to reach goals; complete tasks on time or notify your supervisor of an alternative plan.
Teamwork - Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results.
Personal Characteristics—Dress in appropriate business attire. Conduct yourself professionally. Take initiative. Be dependable and accurate, and take pride in your work.
Adaptability - Adapts to changes in the work environment, manages competing demands, and adjusts approaches and methods to best fit the situation. Can effectively deal with frequent changes, delays, or unexpected events.
Analytical - Can understand diverse information, collect and research data, and use intuition and experience to complement data, helping to design workflows and procedures.
Cost Consciousness: Works within approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources.
Detail-Oriented – Must be an organized professional with an excellent eye for detail.
Diversity—Shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Judgment—Displays willingness to make decisions; exhibits sound and accurate judgment; Supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Leadership – Exhibits confidence in oneself and others; inspires and motivates others to perform well; effectively influences the actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Must be highly reliable and able to carry out tasks autonomously and collaboratively.
Motivation – Self-motivated and self-starter. Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures oneself against a standard of excellence; takes calculated risks to accomplish goals. Persistent and results-oriented.
Strategic Thinking: Develop strategies to achieve organizational goals, understand the organization's strengths and weaknesses, analyze the market and competition, identify external threats and opportunities, and adapt strategy to changing conditions.