International Ecommerce Business Analyst

Company Description

BCBGMAXAZRIA thrives at the forefront of the fashion world, offering the modern woman a premier lifestyle collection of sophisticated, confident designs that take her from work to weekend in style. Our BCBGMAXAZRIA Runway Collection, which debuted at the Fall 1996 New York Fashion Week, lets today’s woman integrate high-fashion runway design into her everyday wardrobe. Named for the French expression Bon Chic, Bon Genre, meaning “good style, good attitude,” our brand embodies a true blend of European sophistication and American spirit. We are a dynamic community with a small-family feel and a true sense of connection to one another. Our culture is based on our love of luxury, good taste and a never-ending sense of humor.

Cultural Values

• We are a dynamic community of inspired individuals.

• We are a passionate team, who loves innovation, creativity, and self-expression.

• We are imaginative and forward thinking, and we make the impossible possible.

• We devote ourselves to growth, cultivating talent and fostering a true sense of family.

• We firmly believe it is not what we get, but who we become and what we contribute, that gives meaning to our lives.

Business Values

• We believe that our brands are the most valuable part of our organization.

• We are a global company united by our belief in our products and our brands.

• We constantly evolve our business to represent the lifestyle of today's dynamic women

Job Description

Main function is to provide support to the international eCommerce division by managing various responsibilities including but not limited to:

•  Provide subject matter expertise in international eCommerce
•  Manage, set up promotions and content for various regions & local holidays
• Partner and collaborate with in-country, internal teams and vendors to support business growth.
• Collaborate with vendors on paid marketing initiatives for multiple languages & countries
• Report & analyze on weekly business performance and ad hoc reporting requests
• Review and asses daily KPI’s and respond as necessary, to ensure associated forecasts are met (traffic, conversion, average order values, sales, returns, shipping compliance & customer service metrics, etc.)
• Manage translations process and content for 5+ languages
• Provide analysis for technology vendor evaluation
• Monitor competition, trends & provide recommendations on enhancements & A/B testing
• Write business requirements documents and detail user experience for international customers, test scripts and use cases
• Facilitate and perform quality assurance for vendor and internal tools’ functional changes, bug fixes, enhancements, and redesigns to ensure they can be supported for the international and cross-border business.
• Resolve any escalated customer service issues and find solutions for source issue
• Monitor and manage business rules on pricing fluctuations across 150+ countries

Qualifications

• Bachelor’s Degree in Business, Marketing, Economics, or related field

• Intermediate/Expert experience with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)

• Experience with cross-border eCommerce and international business, experience with Borderfree/Pitney Bowes solution an asset.

• Demonstrated experience as a liaison between business and technology teams

• Ability to work effectively in a fast-paced environment

• Highly organized, problem-solving and deadline-oriented with ability to prioritize

• Ability to multi-task in a team-oriented environment and think outside the box

• Ability to interface with all levels of management

• Experience with Demandware and translation technologies an asset.

• Knowledge of JIRA is a plus

• Knowledge of additional languages a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.