Senior Manager, Data Engineering
ChanelSenior Manager, Data Engineering
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About the role:
CHANEL is seeking a visionary Senior Manager, Data Engineering to lead our BI+CRM Data Engineering team, shaping the future of data-driven client experiences across our global luxury retail ecosystem. Based in New York City, this leader will architect, scale, and optimize the data platforms that underpin our Customer Relationship Management (CRM) and omnichannel engagement strategies. This leader will serve as the bridge between technology and business, partnering with CRM, Marketing, Analytics, and IT stakeholders to deliver robust, innovative, and compliant data solutions that unlock strategic value.
This Senior Manager, Data Engineering role requires a minimum of 5 years of technical data engineering using SQL, Python, BigQuery, GCP, Azure, Power BI, etc. with source system (POS, ecommerce) and target systems experience (Salesforce, Marketing Cloud, BI tools). Must have passion for people management and leveraging technical mastery with a mindset that’s both curious and creative. Our ideal candidate will identify opportunities and address unique technical and business challenges in a collaborative, analytical, and fast-paced environment of the Luxury Retail industry.
What impact you can create at CHANEL:
Strategic Leadership & Vision
Define and drive the long-term data engineering strategy for CHANEL’s CRM data platforms, championing data as a core business asset
Set the vision for scalable, high-performance data architectures and pipelines, leveraging GCP (BigQuery), Salesforce Data Cloud (CDP), Reltio MDM and advanced analytics to support personalization, campaign execution, and reporting
Guide the evolution of our Data as a Service model, ensuring alignment with enterprise architecture and business priorities
Operational Excellence & Data Governance
Oversee and be involved in the design, implementation, and maintenance of enterprise-grade data pipelines, ETL processes, and data models, ensuring reliability, integrity, and availability of customer data across all channels
Act as data governance Data Custodian within the Client Data Domain, championing data accuracy, privacy, security, and regulatory compliance
Lead initiatives to elevate data quality, identity resolution, segmentation, and data stewardship practices
Cross-Functional Partnership
Partner with stakeholders in CRM, Marketing, Analytics, and IT to anticipate business needs and translate them into robust technical solutions
Foster collaboration across business analysts, dashboard developers, and service owners to deliver actionable insights and enable self-service BI at scale
Serve as a key advisor to the CRM architect and enterprise architects, providing strategic input on technology selection, roadmaps, and solution design
Team Leadership & Talent Development
Build, mentor, and inspire a high-performing team of data engineers, architects, and analysts, cultivating a culture of innovation, excellence, and continuous learning
Lead by example in technical mastery, stakeholder engagement, and cross-functional communication
Champion knowledge sharing through internal masterclasses, best practice sessions, and community building within CHANEL’s data and analytics organization
Innovation & Transformation
Drive the adoption of emerging technologies (BigQuery ML, Vertex AI, Data Catalog, DLP) to advance CHANEL’s data engineering capabilities and unlock new opportunities for personalization and analytics
Proactively identify and pilot innovative solutions to complex data challenges, fostering a test-and-learn culture
Ensure CHANEL remains at the forefront of data engineering in the luxury retail sector, continuously benchmarking against industry best practices
You are energized by:
Setting and executing a bold vision for data-driven transformation in a dynamic, global luxury brand
Building world-class teams and fostering inclusive, collaborative communities of practice
Solving complex business and technical challenges with creativity and rigor
Working at the intersection of technology, analytics, and brand experience to shape the future of CHANEL
What you will bring to the team:
Demonstrated executive experience leading enterprise-scale data engineering functions, ideally within retail, luxury, or omnichannel commerce.
Proven expertise in architecting and governing complex data ecosystems across GCP (BigQuery), Salesforce Data Cloud (CDP), and related analytics platforms.
Deep experience with data acquisition (SQL, Python, APIs), data modeling, ETL/ELT pipeline orchestration, and advanced analytics.
Mastery of data governance, privacy, and compliance frameworks, with the ability to operationalize best practices globally.
Strong business acumen, with a track record of influencing senior stakeholders and translating business strategy into technical execution.
Exceptional leadership skills, with the ability to attract, develop, and retain top data engineering talent.
Outstanding communication and change management abilities, adept at aligning diverse teams and driving transformational outcomes.
A passion for innovation, continuous improvement, and elevating the role of data in delivering exceptional client experiences.
Experience in data acquisition (e.g., SQL, Python, Web API, SFTP, File Directories), data manipulations (e.g., JSON, XML, CSV) and structuring data using BigQuery, SQL Procedures, Scheduled Queries, Storage Buckets, Pub/Sub topics, Cloud Functions, and Cloud Scheduling
Familiarity with Google Analytics, Firebase, and corresponding GA BigQuery data export schemas (i.e., Nested data structures in BigQuery), and implement advanced SQL coding including aggregations/partitions/window functions
Thorough understanding of data design and dimensional data modeling concepts
Aptitude to build and maintain local Python virtual environments, supporting local development and testing with Python IDEs (e.g., Spyder, PyCharm, etc.), and experience with using the Google Cloud SDK and Google Cloud ‘gsutil’ command in local environment is a plus
Exposure to Microsoft BI SQL Server Agent Job/Step scheduling architecture and Microsoft SSIS (dtsx) package development with Visual Studio is desired
Functional and technical experience in Advanced Analytics (e.g., BigQuery ML, Vertex AI) and Data Governance (e.g., Data Catalog, DLP) is a plus
Ability to contribute to projects for end-to-end delivery with minimal guidance but also influence the business on best practices and solutions
Position Logistics:
Position based in New York City – CHANEL HQ in Midtown Manhattan
Role requires a minimum of 3 days in-person office presence in the New York City office with some occasional presence in our Piscataway, New Jersey office
Minimum of 5 years of multidisciplinary professional experience with an emphasis on building and maintaining data pipelines in Google Cloud Platform (GCP)
Required experience in retail, omnichannel ecommerce environment with a preference for Luxury Goods
Required experience with SQL, Python, BigQuery, GCP, Power BI, Azure with CRM and CDP focus
Salesforce Marketing Data Cloud, Marketing Cloud experience highly recommended
Bachelor’s degree (or technical knowledge and experience) in Information Management, Statistics, Mathematics, Engineering, Computer Science, Economics, or Analytics/Data Science; preferred
Compensation:
The anticipated base salary range for this position is $87,500 - $160,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.
Benefits and Perks:
Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Additional Information:
Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Chanel Community:
CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability:
CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture:
We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation Chanel:
Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
For more information, please navigate to the Fondation Chanel website here
Career and Leadership Development:
We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.