Social Media Content Creator & Community Manager for Pet Brand

About Us

Neato is a ecommerce accelerator that partners with established consumer brands to drive digital growth and transformation. We work with category-leading brands to implement comprehensive digital strategies that deliver measurable results.

We're seeking a creative Social Media Content Creator & Community Manager to join our dedicated client team and craft the trending, high-engagement content that will establish our client as a must-follow brand. This is an opportunity to drive new growth for established brands with proven market success while working within a dynamic team of ecommerce specialists at Neato.

Role Overview

As our Social Media Content Creator & Community Manager, you'll be both the creative force behind viral-worthy content and the authentic voice that builds lasting relationships with communities. This hybrid role combines content creation (70%) with community engagement (30%) for Instagram, Facebook, and TikTok. Working under the guidance of a Digital Marketing Manager, you'll develop platform-native content that stops the scroll while fostering genuine connections that turn followers into loyal brand advocates.

Key Responsibilities

Content Creation (70% of role)

• High-Volume Production: Create 3-4 pieces of content daily, including original productions, UGC adaptations, and trending format variations
• Strategic Content Mix:
  • 40% Product-focused content (demos, features, transformations)
  • 30% Educational content (tips, advice, wellness)
  • 20% Entertainment content (trending formats, memes, viral adaptations)
  • 10% Community content (behind-the-scenes, team features, user spotlights)
• Video Mastery: Produce short-form videos optimized for each platform's algorithm and audience behavior
• Visual Excellence: Design and execute photo shoots featuring pets, products, and lifestyle moments

Community Management (30% of role)

• Rapid Response: Reply to all comments and DMs within 2 hours during business hours (9am-6pm PST)
• Relationship Building: Proactively engage with pet influencers, brand advocates, and community members
• Brand Monitoring: Track brand mentions across platforms and respond appropriately to maintain brand reputation
• Influencer Networking: Identify and build relationships with micro-influencers for potential collaborations

Platform Expertise

• TikTok Leadership: Stay ahead of trends, sounds, and formats to create content with viral potential
• Instagram Excellence: Develop cohesive feed aesthetics while maximizing Reels and Stories engagement
• Facebook Community: Create shareable content that builds genuine community connections

Qualifications

Required Experience

• 3+ years of social media content creation experience, preferably for consumer brands
• Proven track record of creating high-engagement content (portfolio required with performance metrics)
• Expert-level proficiency in content creation tools: Adobe Creative Suite, Canva, CapCut, or similar
• Strong understanding of platform-specific algorithms and best practices
• Experience with community management and customer service via social media
• Genuine experience with pets, animals, or pet care products (personal or professional)

Essential Skills

• Creative Excellence: Exceptional eye for composition, storytelling, and visual narrative
• Production Expertise: Proficiency in filming, editing, and post-production for social media
• Trend Intelligence: Ability to identify and adapt trending content formats within hours
• Community Building: Experience fostering authentic relationships and conversations online
• Brand Fluency: Skill in maintaining brand voice while adapting to platform cultures
• Analytics Mindset: Understanding of social media metrics and performance optimization

Personal Qualities

• Pet Passion: Genuine love for animals and intuitive understanding of pet owner behavior
• Authentic Communicator: Natural ability to connect with people and build trust online
• Creative Problem-Solver: Turns everyday moments into compelling brand stories
• High-Energy Collaborator: Thrives in fast-paced environment while maintaining quality standards
• Detail-Oriented: Balances high-volume production with consistent brand standards
• Culturally Aware: Naturally plugged into social media trends and emerging platforms

Compensation & Benefits

• Competitive salary range: $60,000 - $80,000+ based on experience.
• Performance-based bonus potential
• Comprehensive health, dental, and vision insurance
• Unlimited PTO policy
• Professional development budget
• Opportunity to work with reputable brands and expand your portfolio

Location

This position is based at Neato's headquarters in Las Vegas, NV, with occasional hybrid work allowed. Some travel to client locations (approximately 1-2 times per quarter) may be required.

How to Apply

Please submit your resume and the following

1. Portfolio: Showcase diverse content types with engagement metrics and results
2. Performance Examples: 3 specific examples of content you created that achieved significant engagement (include metrics)
3. 60-Second Video: Brief introduction showing your personality and explaining your passion for pet brand content
4. Community Examples: Screenshots or examples of your community management style and approach

Application Process

Top candidates will participate in:

1. Portfolio review and initial screening
2. Skills assessment and culture fit interview
3. Brief content creation challenge
4. Final interview with client stakeholder participation

Neato Commerce is an equal opportunity employer committed to building a diverse and inclusive team. We encourage applications from people of all backgrounds, identities, and experiences.