eCommerce Business Analyst - Raleigh [20002502]
The North Carolina Education Lottery is looking for a motivated and detail-oriented eCommerce Business Analyst to join our dynamic team. If you thrive at the intersection of strategy, systems, and storytelling through data, we want to hear from you!
This is your chance to make a meaningful impact in a mission-driven organization that's constantly evolving. If this sounds like your kind of challenge. Let’s connect. The lottery was recently certified as a Great Place to Work. We have also been named a Best-in-Class Employer by Gallagher.
This position is eligible for partial telework. All employees must reside in NC within commuting distance of the Raleigh location.
Responsibilities:
- Collaborate with internal/external teams and stakeholders to gather, analyze, and document business requirements for projects. Translate business needs into functional specifications and communicate technical requirements to development teams.
- Analyze business data, identify trends, and translate findings into actionable insights that support business decisions. Conduct data analysis to identify trends, customer behaviors, and key performance indicators (KPIs) to help guide strategic decisions.
- Evaluate existing business workflows, processes and systems, and propose improvements to enhance operational efficiency and effectiveness.
- Work with technical teams to design solutions that align with business goals, ensuring they meet both functional and non-functional requirements. Assist in the design, testing, and implementation of new business systems and processes.
- Communicate effectively with various stakeholders, including executives, department heads, and team members, to ensure alignment and clear understanding of project goals. Support change management initiatives, ensuring smooth adoption of new systems or processes.
- Additional tasks as assigned.
Requirements:
- Associate’s or Bachelor’s degree in Business Administration, Business Analytics, Project Management, Computer Science, or a related field. 1-3 years of experience as a Business Analyst or in a similar role.
- Experience with business process modeling, requirements gathering and documentation techniques (e.g., BPMN, UML).
- Understanding of project management methodologies (e.g., Agile, Waterfall, Scrum).
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint).
- Experience with business intelligence tools (Tableau, Power BI, SAS, SAP).
- Experience with project management software (Smartsheet, JIRA, Confluence,Trello).
- Strong attention to detail and ability to manage multiple priorities simultaneously.
- Problem-solving mindset and the ability to learn new applications and software.
- Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
Preferred Qualifications:
- Certification in Business Analysis or Project Management is a plus (e.g., CBAP, CCBA).
- Experience in lottery/gaming industry is a plus.
- Knowledge of CRM, ERP, or eCommerce platforms is an advantage.
Hiring Rate: $67,984 (positions filled at or near the posted minimum)
Closing Date: July 13, 2025
This position is eligible for partial telework. All employees must reside in NC within commuting distance of the Raleigh location.
About the North Carolina Education Lottery
We raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. We award nearly $10 million a day in prizes. To learn more, visit our website www.nclottery.com.
At the North Carolina Education Lottery, we deal with winners everyday: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication, and a fun work environment.
All employees of the Lottery are expected to support the organization values (honesty, respect, integrity, and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc.).
Equal Opportunity Employer