eCommerce Business Analyst
Your Opportunity:
Rio Grande is a precious metals and materials supplier for Jewelers across the country, and we are expanding fast! Our IT Analysis team is looking for a global eCommerce Business Analyst to support multiple corporate eCommerce websites built on the Optimizely platform. The ideal candidate will have strong experience working on enterprise-level eCommerce websites, bridging the gap between business stakeholders and technical teams to deliver high-impact digital solutions. You will evaluate, design, and document business requirements and collaborate with teams to ensure successful implementation/resolution of defects, functional improvements, and new features and capabilities. If you’re passionate about optimizing the customer journey, increasing conversion rates, and providing actionable insights, we’d love to hear from you.
What You’ll Do:
· Partner closely with sales, marketing, and merchandising to gather business requirements and translate them into functional and technical specifications.
· Drive the enhancement of our digital storefront through optimization of content, product pages, checkout flow, and merchandising tools.
· Conduct workshops to collect user stories, map processes, and define acceptance criteria.
· Collaborate with development and QA teams to ensure requirements are accurately implemented and tested.
· Analyze web performance metrics (traffic, conversion, AOV, bounce rate, retention) to identify actionable insights and drive improvements.
· Support content updates, site testing, and optimization using built-in CMS tools or third-party integrations.
· Initiate, plan, manage, and close medium to large projects.
· Manage and triage site issues, acting as the first point of escalation for business users.
What You'll Need:
· Bachelor’s degree in Computer Information Systems, Marketing, Business, or equivalent combination of education, training, and experience.
· 2+ years of experience as a Business Analyst supporting eCommerce websites.
· Proven experience with Optimizely, or comparable platforms such as Adobe Commerce (Magento), Salesforce Commerce Cloud, Shopify Plus, etc.
· Hands-on experience documenting functional requirements, user stories, and workflows.
· Understanding of web content management, product catalog management, and basic SEO principles.
· Strong analytical skills with the ability to interpret eCommerce KPIs and user behavior data.
· Ability to manage multiple workstreams in a fast-paced, agile environment.
· Exceptional communication and collaboration skills across technical and non-technical teams.
Preferred:
· Basic HTML/CSS or CMS editing experience.
· Familiarity with RESTful APIs, CRM or ERP integrations.
· Knowledge of UX/UI principles and customer journey mapping.
· Experience with A/B testing tools, personalization engines, or marketing automation (e.g., HubSpot, Salesforce Marketing Cloud).
· Experience using tools like Google Analytics for web analysis and Jira/Confluence for agile documentation and collaboration.
· Agile/Scrum or PMP certification
Schedule:
Within the hours of 7AM-5PM, with hybrid opportunities.
Environment/Physical Requirements:
Primarily sedentary, requiring employees to sit for extended periods. This can include working at a computer, attending meetings, and performing other tasks while seated.
The successful candidate will enjoy a rewarding, challenging, and principled work environment. For more information about us please visit: www.riogrande.com
Diversity, Equity, Inclusion and Belonging:
Guided by our core values, Rio Grande is committed to treating all people with dignity and respect. We are an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination of any kind. As an advocate for equity and equality, we hire, train, and promote qualified people of all backgrounds. We consider employment candidates without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other underrepresented class. We value our associates and have won the yearly Healthiest Places to Work and Family Friendly Business awards on multiple occasions.
The Reward:
Rio Grande provides a generous benefit package for full-time (30+ hours a week) associates that includes:
Our associates strive for joint accountability. We work together for the success of our stakeholders, and we provide a thoughtful, fun, and creative environment to support them. We encourage professional and personal development through a variety of training opportunities and a focus on promoting from within.
The Company:
Established in 1944, Rio Grande, a Berkshire-Hathaway manufacturer/distributor, has thousands of valued customers around the world. We are a principle-based company with a highly evolved team-based environment. We can show you how a profoundly effective organization lives these values every day. You can find our guiding principles, The 3 R’s, Respect, Responsibility and Results, on our website as well as information about our community support and how we protect the environment.
Within our 186,000 sq. ft., solar-powered facility, with covered parking, Rio Grande has sales, marketing, supply chain, IT and administrative offices, a climate-controlled distribution center with more than 40,000 items, and a comprehensive, well-equipped manufacturing operation. Manufactured products include jewelry-making equipment (from basic tools to highly sophisticated induction casting machines) and jewelry components—both die-struck and cast. Capabilities include CAD/CAM, casting, stamp and form, metal finishing, CNC machining, manual milling, tool & die and electronics/mechanical assembly.